Legal
Terms of Service
Last updated: January 1, 2024
These terms govern the use of services provided by EDM Restoration for water damage recovery projects.
Service Scope
Work includes extraction, drying, and documentation performed by industry-certified technicians following proven protocols.
Client Responsibilities
Property owners must provide safe access and accurate information about water sources to enable thorough assessment.
Payment Terms
Estimates are provided upfront. Final invoices reflect documented scope and any required specification-grade materials.
Warranty
Satisfaction is guaranteed when clients follow our maintenance recommendations after completion of drying procedures.
Liability Limits
EDM Restoration is not responsible for pre-existing structural issues discovered during systematic water damage evaluation.
Cancellation Policy
Clients may cancel scheduled appointments with 24-hour notice without incurring fees for emergency water damage response.
Insurance Coordination
We assist with claim paperwork but ultimate approval remains the responsibility of the policyholder and insurer.
Safety Compliance
All work adheres to OSHA and local building codes to protect both technicians and occupants during restoration.
Dispute Resolution
Any disagreements will first be addressed through direct communication with our dedicated management staff.
Governing Law
These terms are governed by state regulations applicable to licensed water damage restoration contractors.
Amendments
EDM Restoration may update these terms as needed with notice posted on the company website.